KINNSER SUPPORT

We Are Here to Help!

Support Hours:
Monday to Friday, 7am to 7pm CT
(877) 399-6538

Customer support is included in your monthly subscription fee, and available to all members of your organization.

We’re on a Mission to Deliver the Best Support in the Industry.

Kinnser® is passionate about providing our customers with sensational support and training opportunities to ensure you are successful with our products. Our highly-trained support team is available to provide assistance to every staff member in your organization, as often as they need it.

  • Angel,
    Trainer

    Angel, Trainer
  • Julio,
    Tech Support

    Julio, Tech Support
  • Kendel,
    Trainer

    Kendel, Trainer
  • Kerry,
    Trainer

    Kerry, Trainer
  • Leana,
    Support

    Leana, Support
  • Nathan,
    Tech Support

    Nathan, Tech Support
  • Shane,
    Tech Support

    Shane, Tech Support
  • Tiffany,
    Trainer

    Tiffany, Trainer
  • Diagnosing product and connectivity issues
  • Billing configuration and administrative setup for new customers
  • Updating agency, task, and other system settings
  • Explaining clinical documentation, billing, and other workflow processes
  • Providing information regarding fiscal intermediary or other third-party issues
  • Training your staff on product features

Become a Kinnser Super User with Best-in-Class Training!

We’ve developed a variety of training options to guarantee successful implementation and transition to the Kinnser platform. Our certified trainers not only have the deep product knowledge you expect, but also have extensive healthcare experience to ensure that they understand your business goals.

Our ongoing training options including instructor-led webinars and extensive online learning materials. These training opportunities provide refreshers for current users, as well as orientation opportunities for new employees, to ensure you get the most out of your Kinnser investment.

Onsite Training for New Customers

We believe a good foundation is essential for a successful implementation and ongoing product satisfaction. Onsite Classroom Training provides administrative and clinical staff with the knowledge they need to quickly get started with Kinnser products, including workflows and process best practices. A Kinnser-certified trainer will walk your organization through our incremental transition process, enabling your team to seamlessly migrate to Kinnser Agency Manager®, Kinnser Hospice®, Therapy Manager™, and/or Kinnser ADL®.

Continuing Education Opportunities

Need to train new staff members as your team grows? Do your existing employees need a refresher? No problem. We provide frequent training that covers the basics, as well as new Kinnser software releases, product enhancements, and compliance features - at no additional charge.
 

  • Weekly Instructor-led Webinars
    Our weekly webinars are a convenient way to learn on an ongoing basis. They are presented in a live, interactive format designed for active participation and to ensure all of your questions get answered. This training is role-based and designed for existing Kinnser software users.
     

  • On-demand Training Videos and Guides
    Need information on a specific report or process? Our Online Help files provide both on-demand video tutorials and step-by-step instructional information to answer your questions and provide on-demand training at your convenience.


Accessing Training Webinars for Agency Manager, Therapy Manager, &  Hospice

  1. Log into your Kinnser application at www.kinnser.net
     
  2. Click Help from the red Kinnser toolbar at the top of the page
     

    Click Help from the red Kinnser toolbar at the top of the page
     
  3. Select Online Help from the dropdown menu
    This takes you to Kinnser's Online Help resource.
     
  4. Click the Live Training section.


Accessing Training Webinars for Kinnser ADL

  1. Sign in with your ADL Online Help account at help.kinnser.net
     
  2. Click the Live Training section