Customer support is included in your monthly subscription fee, and available to all members of your organization.
Kinnser® is passionate about providing our customers with sensational support and training opportunities to ensure you are successful with our products. Our highly-trained support team is available to provide assistance to every staff member in your organization, as often as they need it.
We’ve developed a variety of training options to guarantee successful implementation and transition to the Kinnser platform. Our certified trainers not only have the deep product knowledge you expect, but also have extensive healthcare experience to ensure that they understand your business goals.
Our ongoing training options including instructor-led webinars and extensive online learning materials. These training opportunities provide refreshers for current users, as well as orientation opportunities for new employees, to ensure you get the most out of your Kinnser investment.
We believe a good foundation is essential for a successful implementation and ongoing product satisfaction. Onsite Classroom Training provides administrative and clinical staff with the knowledge they need to quickly get started with Kinnser products, including workflows and process best practices. A Kinnser-certified trainer will walk your organization through our incremental transition process, enabling your team to seamlessly migrate to Kinnser Agency Manager®, Kinnser Hospice®, Therapy Manager™, and/or Kinnser ADL®.
Need to train new staff members as your team grows? Do your existing employees need a refresher? No problem. We provide frequent training that covers the basics, as well as new Kinnser software releases, product enhancements, and compliance features - at no additional charge.
Weekly Instructor-led Webinars
Our weekly webinars are a convenient way to learn on an ongoing basis. They are presented in a live, interactive format designed for active participation and to ensure all of your questions get answered. This training is role-based and designed for existing Kinnser software users.
On-demand Training Videos and Guides
Need information on a specific report or process? Our Online Help files provide both on-demand video tutorials and step-by-step instructional information to answer your questions and provide on-demand training at your convenience.